Shipping policy
We value your business and want your RIXOC experience to be smooth.
For any shipping questions or issues, please contact our Customer Service team at support@rixoc.com
1. ADDRESSES TO WHICH WE SHIP
2.SHIPPING TIME
In-stock orders typically ship the next business day, and another 3-5 days for the order to arrive at your door. In the rare cases there may be a slight delay in shipment and you do not receive your order within 14 business days, feel free to contact us at support@rixoc.com
3.SHIPPING COST
Enjoy free shipping on all orders across the Continental United States (CONUS). Once your order has been shipped, the shipping insurance fee is nonrefundable if your order includes shipping insurance. If your order includes an extended warranty, it can be canceled and refunded within 60 days. Both shipping insurance and extended warranty costs vary by order and can be purchased separately at checkout.
4.SHIPPING CARRIERS
All Rixocmoto eBikes are shipped via FedEx to ensure fast and reliable delivery, with signature confirmation required upon receipt. For other types of orders, we may occasionally use other trusted carriers to improve efficiency and ensure timely delivery.
We strive to ship your entire order in one package, but in some cases, items may be shipped in multiple boxes.
5.SHIPPING DAMAGE
6.REFUSING DELIVERY
As this is a large, high-value item, shipping and product costs are significant. Once shipped, we cannot change the destination, intercept, or cancel the order. If you refuse delivery, an $80 fee will be deducted from your refund to cover shipping loss. Please contact us at support@rixoc.com immediately after refusing delivery to avoid delays in your refund.