Return & Refund Policy

We want you to love everything about your RIXOC experience. But if something isn’t quite right, don’t worry — our return policy below will guide you through how we can help.

Cancellation Policy

We usually ship orders within 1–2 business days, and you have the right to cancel your order before it is shipped. Therefore, please double-check your address, phone number, order details, and other information as soon as you place your order.

Once your order has entered the processing queue at our fulfillment center, we’re unable to make any changes or cancellations. If you notice any issues with your purchase, please contact our customer service team immediately for assistance.

30 Days Return Policy

We offer a 30-day return policy, which means you can request a return within 30 days of receiving your item.

If you received the wrong item or the product has a quality issue, we will cover all shipping costs for returning the incorrect item and sending you the correct one.

If the return is not due to a product issue, a 5% restocking fee based on the original retail price and return shipping costs may apply. We will always remain transparent and inform you of any related fees in advance.

No returns After 30 Aays

All returns must be made within 30 days of delivery and items must remain undamaged and in original condition.

Cancellation Policy

Refused Or Intercepted Shipments

If you refuse delivery of an order that has already been shipped, we reserve the right to charge a 15% handling fee (based on the order amount) for each e-bike. Please note that once an order has been shipped, it cannot be changed .

If you wish to cancel after the order has shipped, we can attempt to intercept the shipment. However, regardless of whether the interception is successful, a 15% handling fee (based on the order amount) will apply.

Return or Exchange Process

To begin a return or exchange process, the following must apply:

All returns and refunds must be completed within 30 days of receiving the bike.
Bikes with over 50 miles of total mileage are not eligible for a refund.
For returns not related to product quality, a handling fee and shipping costs will apply, which are the responsibility of the buyer.
All returns must use the original packaging and shipping box. The bike must be undamaged, free from wear, dirt, scratches, or any signs of use, and include all original items (battery, charger, keys, accessories, etc.).
If the packaging or shipping box is damaged or discarded, the customer will lose the right to return the product for any reason, including defects.

Note：

All returns must be pre-approved. Once approved, RIXOC will send a confirmation email with return instructions.

To start a return, please email support@rixoc.com for approval and include photos of the product before shipping. We will generate a return label, and the courier company will pick up the package.

Refund Processing:

Once the goods are returned to our warehouse and inspected, we will process your refund within 2-7 business days. If you have not received your refund after 7 business days, please contact your bank for details. If you still have not received your refund, please contact us.

We truly appreciate your business and want every part of your RIXOC experience to be smooth and enjoyable.
If you have any questions or need assistance with your return, please don’t hesitate to contact our Customer Service team — we’re always happy to help.

Email: support@rixoc.com
Phone: 1-888-675-8866 ；Monday-Friday 9:00 AM – 5.00 PM (EST)

Return & Refund Policy

Cancellation Policy

30 Days Return Policy

No returns After 30 Aays

Cancellation Policy

Refused Or Intercepted Shipments

Return or Exchange Process

Refund Processing:

Free shipping

Customer service

30-Day Trial

1-Year Warranty