Privacy Policy

Last updated: May 20, 2025

At RIXOC, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your information when you visit our website and purchase our electric bikes. By using our site, you agree to the practices described below.

We use Your Personal data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.

Contact

After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by email at: support@rixoc.com

How We Collect Your Information

This Privacy Notice explains how RIXOC collects, protects, uses, and discloses information when you access any page of our websites, register an account, participate in promotions or other website features, provide product ratings or reviews, take part in research surveys or testing, submit information through our official social media accounts, or make requests and comments via our 'Contact Us' page.

What Information Do We Collect from You

When you interact with RIXOC, we may collect the following information:

During registration, you provide a password, your name, and a valid email address. It is your responsibility to keep your password confidential.

Device and browsing information, including your IP address, login data, browser type and version, time zone, country location, browser plug-ins, operating system, platform, and general equipment and browsing actions.

Payment information is not collected or stored by RIXOC. Any payment details you provide are submitted securely through Shopify, Stripe, or PayPal payment portals. All payment data and transactions are governed by the respective platform’s Privacy Policy and Terms of Use.

If you contact our Customer Service, your calls, emails, or chat interactions may be recorded or stored for quality and training purposes.

Feedback provided through post-contact surveys or product reviews may be stored to help us improve our services.

If you subscribe to marketing communications without making a purchase, we will only collect your email address, which may be used for promotional purposes, including communications from our partners.

How do we use/share the information?

We share your personal information with trusted service providers to help us deliver our services and fulfill our contracts with you.

For example:

Shopify: We use Shopify to power our online store. You can learn more about how Shopify handles your personal information here: https://www.shopify.com/legal/terms

Your information is stored on our internal systems, and our website verifies you as a RIXOC customer. We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties.

We may use your information to send newsletters, promotions, or offers; analyze preferences, trends, and statistics; improve our products, website design, and content; contact you regarding your inquiries or orders; and resolve your requests.

Service providers may access your personal information while providing services on our behalf. All service providers are required to maintain confidentiality and ensure the security of your information.

Legal Compliance: We may share your personal information to comply with applicable laws and regulations, respond to subpoenas, search warrants, or other lawful requests, or to protect our rights, property, safety, and to prevent fraud, abuse, or illegal use of our website.

Behavioral Advertising

We may use your personal information to provide you with targeted advertisements or marketing communications that we believe may be of interest to you. For example:

Google Analytics: We use Google Analytics to understand how customers use our Site. Learn more about how Google handles your information here: Google Privacy Policy

Advertising Partners: We may share information about your Site activity, purchases, and interactions with our ads on other websites with our advertising partners. Some information is shared directly, and some through cookies or similar technologies (subject to your consent depending on your location).

For more information about how targeted advertising works, visit the Network Advertising Initiative’s educational page: NAI How Does It Work

Opting Out of Targeted Advertising:

Facebook: https://www.facebook.com/settings/?tab=ads

Google: https://www.google.com/settings/ads/anonymous

Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

You can also opt out via the Digital Advertising Alliance portal: http://optout.aboutads.info/

Use OF Cookie

Whenever you interact with our website, we automatically receive and record certain information from your browser on our server logs. This may include your IP address, cookie data, potential email information, and the pages you request.

Cookies are small identifiers sent to your device through your browser that allow us to recognize your browser, track how and when pages on our site are visited, and measure overall site usage. You can adjust your browser settings to block or limit cookies, but doing so may prevent you from accessing certain features of our website. Our advertising partners may also place cookies on your device when you interact with ads on our site; this Privacy Policy does not cover third-party use of cookies.

When we collect usage information, such as site visits and frequency, we use it only in aggregate form, which does not personally identify you. Aggregate data helps us understand how customers use our website and improve your online experience. We may share aggregate data with partners to help them understand website usage, but never in a way that identifies you personally.

We may also collect and store information your device provides automatically, including device type, unique device ID, IP address, MAC address, operating system, and physical location (including GPS, beacon, or other geographic information).

Contact Form Click Here.

Via our website: https://https://rixoc.com//pages/contact

Email: support@rixoc.com

Name of Business: GANYU INC

Address: 312 W 2nd Street, Casper, WY 82601, USA

Phone: 1-888-675-8866 ; Mon-Fri| 9 M – 5 PM (EST)